TWIN PALMS

USEFUL INFORMATION
HELPFUL TIPS AND INFO FOR AN ENJOYABLE STAY
We are delighted to welcome you to Barbados and to Twin Palms. This information is designed to provide you with some useful knowledge about the apartment, Glitter Bay and the local area. We hope you have a wonderful holiday!
LOCATION
Twin Palms
411 Glitter Bay, Porters, St. James,
Barbados, BB24026
Tel: +1(246)432-0548
CHECK AVAILABILITY
Christina is our property manager and ensures everything runs smoothly at Twin Palms! To check availability and book your stay please contact her here
WIFI
CXNK004A1168
PASSWORD
cd01d1a09df38854
HOUSEKEEPING SERVICES
Arlene is our wonderful housekeeper and keeps Twin Palms in pristine condition six days a week for us. She will take care of all your laundry and ironing too...
SOUND SYSTEM
The sound system is a Sonos. However, please do not change the current settings. It will still play music from Apple Music and Spotify without re-configuring the system.
USEFUL INFORMATION
To call Barbados from a UK number the code is: +1(246)
Housekeeper (Arlene) - Tel: +1(246)254-4804
Property Manager (Christina) - Tel: +1(246)262-1612
Taxi (Perry Haynes) - Tel: +1(246)266-3336
Glitter Bay Concierge - Tel: +1(246)422-3410
Glitter Bay Security (Main Gate) - Tel: +1(246)422-3205
Police - Tel: +1(246)211
Holetown Police - Tel: +1(246)419-1700
Ambulance - Tel: +1(246)511
Island Care Ambulance (Private) - Tel: +1(246)435-9425
Fire - Tel: +1(246)311
Grantley Adams Airport - Tel: +1(246)428-7101
The Fairmont Hotel is next door to our apartment building and has a short-cut-gate from our carpark giving direct access to the hotel. This is really handy for a sneaky sundowner of a quick bite to eat. The code for the gate is c1984x. The Fairmont Hotel has two restaurants, one in the main building and a more casual one next to the pool. On Sunday afternoons they also have live music at their beach bar, which is their water-sports facilities on the beachfront.
It's hot in Barbados, so we all want the air conditioning on whenever we are home. The units are serviced regularly, however, we do not encourage them to be left on when you are out of the apartment as it is costly and bad for the environment.
When our housekeeper is in the apartment she always turns them off and opens the doors and windows to allow in fresh air. Under no circumstances should the air conditioning be on at the same time as leaving doors open as this will blow the units.
TIP: At night leave the air conditioning fan on low with the temperature at 21 degrees, this should be perfect. Alternatively, just have the ceiling fan on all night.
Master Bedroom:
Eco Setting - 21 Degrees Temperature - Mode=Dry - (and then press the LED button so there is no illumination on the unit when you sleep!)
Bedroom 2:
Set to 19 Degrees Temperature - Fan = Low.
Why not treat yourself to fast-track through the airport with Platinum Services. This company will meet and greet you as you disembark the plane and whizz you through passport control in no time at all..!
There are several banks in Holetown. All have cash machines. Banks are generally open 8am - 3pm Monday - Thursday and 8am - 5pm on Friday. They are not open on Saturdays, but many of the petrol stations have cash machines if you need to withdraw money at the weekend.
When on the beach please obey the safety flags:
YELLOW FLAG: Means that the sea conditions are risky and caution should be exercised when swimming.
RED FLAG: Indicates that there should be no swimming at all.
As you arrive at the beach, the beach attendant's hut is on the right-hand side where you can collect your towels each morning. We recommend asking for two towels per person for the loungers. The beach attendant will show you to your allocated loungers and parasol for the duration of your stay.
You can also order your beachside drinks from the beach attendant from 11am
Please do not feed or encourage the birds, even on the terrace. Despite being cute, they unfortunately make extra work for the Housekeeper by pooping on the upholstery and soft furnishings, and these stains are impossible to remove.
Bridgetown is the capital of Barbados; it is situated about 15-20 minutes drive from Glitter Bay depending on the traffic conditions. Shopping is available Monday to Friday 8.30 - 5pm and on Saturday 8.30 to 12 Noon. Shopping hours are extended during the Christmas period.
We highly recommend Stoutes Car Rental as they deliver and collect the car directly from the apartment if required which saves hanging around at the airport. We usually get the car dropped off the morning after arrival, and then collected the day we depart.
If you prefer to pick-up from the airport directly when you land we can also recommend Hertz or Sixt.
There are additionally many car rental companies on the island, and Christina is very happy to arrange everything for you. Please feel free to call or Whatsapp her on +1(246)262-1612 to arrange this for you.
A valid driver's license is mandatory plus a local visitor's permit (which the car hire company will provide for you).
A must while on vacation, Enjoy a relaxing day sailing the Bajan West coast, while stopping to swim with the turtles and snorkel over the incredible multi-coloured reefs. Lunch is served onboard with a fully stocked bar. Just call Christina and she will arrange everything for you.
Dr. Derek Golding. Tel: +1(246)228-2201. Garrison St. Michael
If you need to see a doctor or have a medical emergency, you can go to the 24 hour walk in clinic in Holetown:
Sandy Crest Medical Centre
Tel: +1(246)419-4911
The care is of a good standard and they are familiar with holiday makers.
FMH Emergency Medical Centre
Tel: +1(246)228-6120 or Tel: +1(246)228-6121
You could also call Dr OA Olutayo who can do house visits. Tel: +1(246)231-0168
The doorbell is a Ring security device, with a video camera incorporated. It will alert you if someone rings the bell and you can check the small video screen in the lounge to see who is at the door.
Though the order of the day is "casual" in Barbados, it would be greatly appreciated if proper "cover-ups" are worn by day in the restaurants. Elegantly casual best describes evening attire in most restaurants.
A number of shopping outlets provide a duty free service, whereby local taxes are exempt. Your travel documents (passport or driving licence) are necessary to take advantage of this shopping. Alcohol and tobacco will be sent to the airport for collection on your departure date.
There is a fitness centre in the basement of the Alamanda Building at Glitter Bay. The Concierge can advise you of the door lock code.
Barbados is blessed with an incredible richness of golf courses. Golf clubs in Barbados:
Sandy Lane Tel: +1(246)444-2500
Royal Westmoreland Tel: +1(246)419-7242
Apes Hill, St. James Tel: +1(246)432-4500
The Barbados Golf Club. Tel: +1(246)428-84631
We use a grocery delivery service at Glitter Bay too. Please speak to your housekeeper or property manager if you would like groceries delivered to the apartment prior to your stay, or during your stay. The range of products available might not be as varied as if you go to the main supermarket though. There is also the option to order directly through Massey Stores online portal (you will need to create an account).
At the Garrison Savannah racing track you don't have to be a horse racing enthusiast to enjoy a day at the races. There is so much more to do, such as a variety of games and activities on the grounds for kids and adults. You can just relax while you can lounge under the tall trees surrounding the track enjoying the beautiful weather. Vendors with a variety of local delicacies and tempting freshly prepared foods can been found around the Garrison.
Horse Racing Season - The meets mostly run every other Saturday:
Spring Season: January - April
Summer Season: May - September
Winter Season: November - December
Our amazing housekeeper Arlene will come daily, except on Sundays and bank holidays. She works approximately 4 hours each weekday and 2 hours on Saturday mornings. All your laundry, ironing and cleaning needs will be taken care of so you can totally relax…
The official hurricane period is from June 1st until the end of November.
Tropical Storm Watch:
An announcement that tropical-storm conditions are possible within the specified area. Watches are issued 48 hours in advance of anticipated onset of a tropical storm. The hotel will inform you of updates.
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Hurricane Watch:
An announcement that hurricane conditions are possible within the specified area. Warnings are issued 36 hours in advance of the anticipated onset of storm-force winds. Supermarkets become very busy; one should be prepared and stock up with water and non-perishable food items. Medications and travel documents should be stored in zip lock bags. Large garbage bags are recommended for luggage and clothing. We have attached more detailed Hurricane/Tropical Storm advice here.
The Concierge at Glitter Bay does hold spare keys to our apartment. If you lose or forget your keys outside of office hours, you will need to ring the housekeeper or your property manager. Please make a note of our telephone numbers and keep them in your mobile phone / wallet / beach bag. The housekeeper does not have a car, so you will be required to pay for a taxi from her home to Glitter Bay and home again if you need her to come and let you in. A charge is made for replacement keys.
Please report any maintenance issues to your Property Manager or housekeeper, or leave her a note if you are out for the day and there is a problem inside the apartment. We endeavour to get all issues fixed as soon as possible. Given Barbados is a small island, and the pace of life here is pretty relaxed, sometimes it takes a little longer to get things fixed, than it would back home! We thank you for your patience in these circumstances.
Mosquitoes in Barbados are non-malarial, however in rare circumstances you can catch Dengue Fever or Chikungunya so it is best to take care against getting bitten. Neither are fatal, but both can be extremely debilitating. If you suspect that you have Dengue Fever or Chikungunya, do not take Aspirin or Ibuprofen but do seek medical attention immediately.
Thankfully as we are on the coast where there is more of a breeze so you are less likely to get bitten than if you are inland.
Measures to control mosquitos at Glitter Bay are taken regularly. We highly recommend that you wear mosquito repellent when you go out in the evenings. You could also purchase vape mats at the supermarket and plug them in at night. We keep all the doors to the apartment shut when we are chilling on the balcony in the evening to avoid mosquitoes entering!
The music system is a Sonos system, with three speakers, a stereo pair in the lounge and a speaker on the balcony. The system will be "signed out" of the owners account. But if you have your own Sonos, you can login and listen to your library of music from the cloud. When logged in to Sonos, the Balcony speaker has voice control, so you can say "Hey Sonos....." and ask it to play an artist, or album or playlist throughout the apartment. Be sure to logout at the end of your stay
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If you dont have Sonos, it is also possible to play music from all Apple devices, for instance your iPhone, using Airplay features of the phone to "send" music to the speakers of the Sonos system. You could login to Apple Music, Amazon Music or Spotify on your phone and then using Airplay "send" the music to play in the apartment.
To avoid creepy crawly outbreaks please ensure that you do not leave food out in the kitchen. Please keep food in sealed containers or in the refrigerator. Also ensure the lid of the bin is closed. The apartment is sprayed once per month by a pest control company.
There is a pharmacy located inside the Massey supermarket in Holetown. There is also one inside the Sandy Crest Medical Centre in Holetown. Tel: +1(246 419-4911
Variety is the spice of life' and Barbados truly lives up to diversity in the culinary arts. The Islands fresh fish has always been an appetising choice. Most restaurants welcome walk-ins; however it is a good idea to make your reservations in advance especially from December to April. Please check out our restaurant guide here.
Barbados is generally a safe island, and we would like you to enjoy a safe and happy holiday. Crime takes place all over the world and we would ask guests to exercise common sense:
Please close all doors and windows and lock the apartment when you go out, remembering to take your keys with you. We recommend this for security reasons and also to keep birds out of the apartment.
Use the safe in the bedroom for your valuables. Please do not leave jewellery, electronics and money lying around. Our housekeeper has a master key for the safe should you experience any problems with re-opening it.
Please be sensible with your belongings when swimming by the pool or in the sea, and keep valuables hidden out of temptations eye. Obviously, never invite new local friends from the beach back to the apartment under any circumstances whatsoever.
Whilst out and about on the island, we recommend that you do not give your address out to anyone and please be vague about where you are staying. We have 24-hour security patrols at Glitter Bay, making the complex very safe, but would ask guests just to be sensible.
Glitter Bay Security (Main Gate) - Tel: +1(246)422-3205
Twin Palms has a NO SMOKING POLICY. We ask that you respect the owner's wishes and do not smoke in the apartment. Smoking is permitted around the bar area by the beach.
The nearest supermarket to Glitter Bay is Massy's Store located in Holetown. It has a fabulous selection of food, and additionally stocks a large range of Waitrose items too!
The opening times are:
Monday - Saturday - 8am - 8pm
Sunday - 9am - 4pm.
Alternatively, there is a new supermarket called Clifton which has opened at Lime Grove.
We use Perry, who is fantastic! - Tel: +1(246)266-3336
The apartment is equipped with cable television (flow) and Apple TV. There is a remote for turning on the TV and the "Flow" Remote is to change the channels. There is an Apple TV remote for Apple TV, and if you have an iPhone there is a remote control app that you can pair with the Apple TV so you can control the system from your phone.
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Apple TV is connected to the HDMI 1 input of the TV and Cable TV to HDMI 2
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The Apple TV will be "signed out" of the owners account, but if you have your own account you can login and watch all your favourite programmes from your library of movies and TV series. Be sure to logout at the end of your stay. Apple TV also has the ability to mirror your iPhone/iPad/Mac screen to the TV for other streaming services.
All sea turtle species are protected by law in Barbados.
Turtle Hotline: Tel: +1(246)230-0142
The hatching season for hawksbill turtles in Barbados runs from mid-July through to mid-October and hatchlings usually emerge between 6pm and 6am. The eggs (which look like ping pong balls) will take approximately 60 days to incubate and hatch. We regularly have turtles nesting here at Glitter Bay, and if you are lucky enough, you might see their babies hatching and running to the sea! Very exciting!
If you would like to water ski or jet ski, please negotiate a rate with one of the water sports vendors along the beach.
Wi-Fi Name: CXNK004A1168
Password: cd01d1a09df38854
Sorry for the stupid name and password, but we keep making it a sensible one, and then the Phone company keep changing it back... If you have problems connecting please speak to the concierge desk and they will assist you. Guests can also use separate Wi-Fi in the bar/concierge area.